Spirit Airlines Navigates Technical Meltdown Amidst Puerto Rico Expansion

Spirit Airlines plane grounded in Puerto Rico.

Spirit Airlines is currently experiencing significant technical difficulties, rendering its website incapable of selling tickets. This operational disruption comes as the airline simultaneously announces an expansion of its services, including new routes to Puerto Rico. The technical issues have led to widespread user frustration and raised concerns about the airline’s digital infrastructure.

Website Woes Plague Spirit Airlines

Spirit Airlines’ website and mobile app are reportedly suffering from numerous technical glitches, making the booking process a significant challenge for customers. Users have reported issues ranging from the site breaking when ad-blockers are used to a convoluted check-in process that locks users out of flight change and cancellation options. Furthermore, attempting to manage bookings made with flight credits online can lead to further complications, often requiring phone calls to customer service.

Key Takeaways:

  • The Spirit Airlines website and app are experiencing widespread technical issues, preventing ticket sales.
  • Users report difficulties with flight changes, cancellations, and managing credits online.
  • The check-in process has been criticized for limiting post-check-in modifications.
  • Issues persist with managing round-trip bookings and using flight credits, especially those under $1.
  • Customer service interactions are described as unhelpful in resolving complex technical problems.

New Routes to Puerto Rico Announced

Despite the internal technical turmoil, Spirit Airlines has announced the launch of seven new routes, with two of them connecting continental U.S. airports to San Juan, Puerto Rico (SJU). These new services are set to commence in early May. The airline will introduce nonstop flights from Houston’s George Bush Intercontinental Airport (IAH) and Louis Armstrong New Orleans International Airport (MSY) to San Juan. Additionally, Spirit is adding five other routes, primarily from Baltimore/Washington International Thurgood Marshall Airport (BWI) and a new route from Pittsburgh to New York’s LaGuardia Airport (LGA).

This expansion into Puerto Rico is part of a broader trend of low-cost carriers increasing their presence in the region, intensifying competition. Spirit’s move follows similar announcements from other airlines looking to capitalize on the growing demand for travel to the island.

Sources

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